Question 1

Do you accept dogs and cats?

Accepted Answer

Yes, we accept both dogs and cats. We have separate, specialized areas for each species to ensure their peace of mind and safety.

Question 2

What are your opening hours?

Accepted Answer

We are open Monday through Saturday from 9:00 AM to 6:00 PM. On Sundays and holidays we are closed (only open for current customers).

Question 3

Do you have veterinary service?

Accepted Answer

Yes, we have 24-hour veterinary supervision to attend to any medical needs that may arise.

Question 4

Should I bring their own food?

Accepted Answer

We recommend bringing their own food to avoid stomach issues due to sudden diet changes. If you prefer, we can provide premium food for an additional cost.

Question 5

What are the requirements for entry?

Accepted Answer

Pets are not required to be vaccinated, however, vaccination is recommended to owners. It is essential for the pet to have up-to-date internal and external deworming.

Question 6

Do you offer medication administration?

Accepted Answer

Yes, we offer professional medication administration for pets that require medical treatment during their stay. Our trained team administers oral, topical, and injectable medications under veterinary supervision.

Question 7

How much does pet boarding cost?

Accepted Answer

Dog boarding starts from $286 MXN per night, cat boarding $286 MXN per night (any size), and daycare from $200 MXN per day. Prices include IVA and ISH taxes. We offer discounted packages for extended stays.

Question 8

Do you offer pet transport?

Accepted Answer

Yes, we offer a safe and comfortable TaxiPet door-to-door pet transport service in Aguascalientes and surrounding areas. We also provide long-distance transport and airport service.

ARCO Rights

What are ARCO rights?

Response Times

Official Form

Identity Verification Required

ARCO Rights

What are ARCO rights?

Response Times

Official Form

Identity Verification Required